Frequently Asked Questions
Please note that items ordered from www.petergrimm.com are sold and shipped from the United States. For all deliveries made to locations outside of the United States: In addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.
Canadian customers are responsible for the payment of duties and taxes. Estimated duties, taxes, and fees for orders under $200 CAD are $10 CAD. Higher-value purchases will pay a discounted, but slightly higher rate. For exact amounts please contact Canadian Customs.
*Please note our International Shipping has been temporarily disabled- we apologize for any inconvenience.
Creating an Account
Retail orders may be placed by guests directly or with a Peter Grimm account. The advantages of ordering with a Peter Grimm account include the ability to move through the checkout process faster, store multiple shipping addresses, and view and track your orders within your account. For wholesale orders please contact us by phone or email.
Peter Grimm accepts the following forms of payment for retail sales: Visa, MasterCard, American Express, and Discover. Wholesale sales are required to pay by the same forms of payment unless they have been approved for Net terms, in which case the customer shall pay within the time limit of such approved terms. A finance charge will be added daily to any unpaid balance on past due amounts at an APR of 18%. Orders may be refused if customer is in default of payment terms. All orders are subject to shipping and handling charges. Prices are subject to change without prior notice.
For retail sales, sales tax will be included on all orders shipped within California. For wholesale sales, sales tax will be included on all orders shipped within California for buyers who do not have a customer resale certificate on file.
- Domestic – We offer Standard Ground and 2nd Day Air for all orders shipped within the United States.
- International – Unfortunately our international shipping is currently disabled. Check back soon as we are working on fixing this!
- Free shipping – Please note free shipping only applies to web orders in the continental United States for orders placed with a value over $50 USD. All other destinations will be charged appropriate shipping fees.
Damages and Returns
We want you to be 100% satisfied with your new hat! To show our customers that we care, we include a free return label in every shipment to ensure a seamless return process. If the fit isn’t right or the hat simply wasn’t what you were expecting, please return the hat in the original box you received it in and attach the included return label to the exterior of the box. Please make sure the return label is covering as much of the original shipping label as possible. If you misplace your return label, you can contact email@example.com to receive a replacement.
For any items received with damage due to manufacturer defects, please email Customer Service with photos of the damaged hat and we can discuss issuing a credit or sending a replacement item. If damage results from customers mistreatment of the hat, the customer will be held responsible. Please do not return any damaged or unsellable items as this results in unnecessary shipping costs.
Credit will be issued upon receipt and inspection of merchandise for the original purchase price. Retail returns must have been purchased directly from us to be eligible for credit. Items must be returned within thirty (30) calendar days of delivery. Please call our Customer Service line if you have any questions or concerns at 1-800-664-4287.
All shipments are deemed to have been received, accepted in good condition and as described on the shipping documents unless we are notified, within seven (7) calendar days of delivery, of any shortages, damages, and/or substitutions not in accordance with the order. Wholesale returns are only accepted in the case of a manufacturer defect or shipping error.
All returns must be shipped to us at your expense. Returns must be issued an authorization number, by Customer Service prior to shipment and this number must be visible on each returned box. Returns not associated with a manufacturer defect or shipping error are subject to a 15% restocking fee. Credit will be issued upon receipt and inspection of merchandise for the original purchase price. Shipping and handling charges are excluded from original price. All items should be returned within 14 calendar days after issue of the authorization number.
To be accepted for return, items must be in saleable condition and with original tags attached. All Items are inspected by our warehouse personnel. If your returned item appears to be worn, soiled or is damaged in any way that renders the item not resalable, you will not receive credit for the item(s).
Any order received without an RA # will not be accepted. Refused, unclaimed, undeliverable orders or merchandise returned due to customer error is subject to a 15% restocking fee in addition to all freight charges.
You can request an RA # by emailing us at firstname.lastname@example.org. You will need to provide the following information: order number, style name/number, quantity, reason for return, and contact phone & email.
Please allow 1-2 business days for a response.
For our wholesale customers only: A minimum order of $250 and 3 pieces per style, per color is required.
For anything not in our current line, the minimum order quantity is 600 pieces per style, per color. A 50% deposit is required on all custom production.
In the event of any mistakes in our printed catalogs or in an electronic version, Peter Grimm Ltd. reserves the right to refuse or cancel any orders placed for product listed incorrectly. Peter Grimm Ltd. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Peter Grimm Ltd. shall issue a credit to your credit card account.