Shipping and Returns
Please note that items ordered from www.petergrimm.com are sold and shipped from the United States. For all deliveries made to locations outside of the United States: In addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.
International customers are responsible for the payment of duties and taxes. Estimated duties, taxes, and fees for orders under $200 CAD are $10 CAD. Higher-value purchases will pay a discounted, but slightly higher rate. For exact amounts please contact Customs.
We currently offer shipping to select countries including Canada, France, UK, Germany and Australia. At this time we cannot offer free return shipping on any orders that have shipped outside of the Continental US.
We ship via FedEx Ground Shipping from San Diego, CA. Please refer to the map below for reference of your orders expected delivery. If orders are placed before 12:00 PM PST, they are guaranteed to ship the same day (excluding weekends). If an order is placed after 12:00 PM PST, it will ship the following business day.
- Domestic – We offer Standard Ground and 2nd Day Air for all orders shipped within the United States.
- International – We currently offer shipping to select countries including Canada, France, UK, Germany and Australia. At this time we cannot offer free return shipping on any orders that have shipped outside of the Continental US.
- Free shipping – Please note free shipping only applies to web orders in the continental United States for orders placed with a value over $75 USD. All other destinations will be charged appropriate shipping fees.
Returns and Damages
We want you to be 100% satisfied with your new hat! To show our customers that we care, we include a free return label in every shipment to ensure a seamless return process. If the fit isn’t right or the hat simply wasn’t what you were expecting, please return the hat in the original box you received it in and attach the included return label to the exterior of the box. Please make sure the return label is covering as much of the original shipping label as possible. If you misplace your return label, you can contact firstname.lastname@example.org to receive a replacement.
For any items received with damage due to manufacturer defects, please email Customer Service with photos of the damaged hat and we can discuss issuing a credit or sending a replacement item. If damage results from customers mistreatment of the hat, the customer will be held responsible. Please do not return any damaged or unsellable items as this results in unnecessary shipping costs.
Credit will be issued upon receipt and inspection of merchandise for the original purchase price within 3-5 business days. Retail returns must have been purchased directly from us to be eligible for credit. Items must be returned within thirty (30) calendar days of delivery. Please call our Customer Service line if you have any questions or concerns at 1-800-664-4287 or email us at email@example.com
Please allow 1-2 business days for a response.
All shipments are deemed to have been received, accepted in good condition and as described on the shipping documents unless we are notified, within seven (7) calendar days of delivery, of any shortages, damages, and/or substitutions not in accordance with the order. Wholesale returns are only accepted in the case of a manufacturer defect or shipping error.
All returns must be shipped to us at your expense. Returns must be issued an authorization number, by Customer Service prior to shipment and this number must be visible on each returned box. Returns not associated with a manufacturer defect or shipping error are subject to a 15% restocking fee. Credit will be issued upon receipt and inspection of merchandise for the original purchase price. Shipping and handling charges are excluded from original price. All items should be returned within 14 calendar days after issue of the authorization number.
To be accepted for return, items must be in saleable condition and with original tags attached. All Items are inspected by our warehouse personnel. If your returned item appears to be worn, soiled or is damaged in any way that renders the item not resalable, you will not receive credit for the item(s).
Any order received without an RA # will not be accepted. Refused, unclaimed, undeliverable orders or merchandise returned due to customer error is subject to a 15% restocking fee in addition to all freight charges.
You can request an RA # by emailing us at firstname.lastname@example.org. You will need to provide the following information: order number, style name/number, quantity, reason for return, and contact phone & email.
Please allow 1-2 business days for a response.