Shipping & Returns
- Domestic – We offer Standard Ground and 2nd Day Air for all orders shipped within the United States.
- International – Unfortunately, we do not currently offer international shipping. Check back soon as we are working on fixing this.
- Free shipping – Please note free shipping only applies to web orders in the continental United States for orders placed with a value over $50 USD. All other destinations will be charged appropriate shipping fees.
Damages & Returns
We want you to be 100% satisfied with your new hat! To show our customers that we care, we include a free return label in every shipment to ensure a seamless return process. If the fit isn’t right or the hat simply wasn’t what you were expecting, please return the hat in the original box you received it in and attach the included return label to the exterior of the box. Please make sure the return label is covering as much of the original shipping label as possible. If you misplace your return label, you can contact firstname.lastname@example.org to receive a replacement.
For any items received with damage due to manufacturer defects, please email Customer Service with photos of the damaged hat and we can discuss issuing a credit or sending a replacement item. If damage results from customers mistreatment of the hat, the customer will be held responsible. Please do not return any damaged or unsellable items as this results in unnecessary shipping costs.
Credit will be issued upon receipt and inspection of merchandise for the original purchase price. Retail returns must have been purchased directly from us to be eligible for credit. Items must be returned within thirty (30) calendar days of delivery. Please call our Customer Service line if you have any questions or concerns at 1-800-664-4287.
All shipments are deemed to have been received, accepted in good condition and as described on the shipping documents unless we are notified, within seven (7) calendar days of delivery, of any shortages, damages, and/or substitutions not in accordance with the order. Wholesale returns are only accepted in the case of a manufacturer defect or shipping error.
All returns must be shipped to us at your expense. Returns must be issued an authorization number, by Customer Service prior to shipment and this number must be visible on each returned box. Returns not associated with a manufacturer defect or shipping error are subject to a 15% restocking fee. Credit will be issued upon receipt and inspection of merchandise for the original purchase price. Shipping and handling charges are excluded from original price. All items should be returned within 14 calendar days after issue of the authorization number.
To be accepted for return, items must be in saleable condition and with original tags attached. All Items are inspected by our warehouse personnel. If your returned item appears to be worn, soiled or is damaged in any way that renders the item not resalable, you will not receive credit for the item(s).
Any order received without an RA # will not be accepted. Refused, unclaimed, undeliverable orders or merchandise returned due to customer error is subject to a 15% restocking fee in addition to all freight charges.
You can request an RA # by emailing us at email@example.com. You will need to provide the following information: order number, style name/number, quantity, reason for return, and contact phone & email.
Please allow 1-2 business days for a response.