Shipping & Returns
Domestic – We offer Standard Ground and 2nd Day Air for all orders shipped within the United States.
International – packages may take 7-10 business days (or more depending on customs) to reach its final destination. Please allow 1 day for processing.
Free shipping – please note free shipping only applies to web orders in the continental United States. All other destinations will be charged appropriate shipping fees.
Damages & Returns
All shipments are deemed to have been received, accepted in good condition, and as described on the shipping documents unless we are notified, within 7 calendar days of delivery, of any shortages, damages, and/or substitutions not in accordance with the order. Wholesale returns are only accepted in the case of a manufacturer defect or mis-shipment. Retail returns must have been purchased directly from us to be eligible.
All returns must be shipped to us at your expense. Returns must be issued an authorization number, by Customer Service prior to shipment and this number must be visible on each returned box. Returns not associated with a manufacturer defect or mis-shipment are subject to a 15% restocking fee. Credit will be issued upon receipt and inspection of merchandise for the original purchase price. Shipping and handling charges are excluded from original price. All items should be returned within 14 calendar days after issue of the authorization number.
To be accepted for return, items must be in saleable condition and with original tags attached. Returns that do not meet these requirements will be sent back to you, at your expense, and no refund will be issued. All Items are inspected by our warehouse personnel. If your returned item appears to be worn / soiled or is damaged in any way that renders the item not resalable, you will be notified and the item will be sent back to you at your expense.
Any order received without an RA # will not be accepted. Refused, unclaimed, undeliverable orders or merchandise returned due to customers' error is subject to a 15% restocking fee in addition to all freight charges.
You can request an RA # by emailing us at firstname.lastname@example.org. You will need to provide the following information: order number, style name/number, quantity, reason for return, and contact phone & email.
Please allow 1-2 business days for a response.