FAQs

International Customers
  • Items shipped from the United States.
  • Customers outside the U.S. responsible for local taxes, duties, etc.
  • Shipping available to select countries, Canada, Mexico, France, UK, Germany, and Australia.
  • International shipping charges apply.
  • Responsible for local taxes, duties, tariffs, or similar charges.
  • No free return shipping for orders outside the Continental US.
  • Retail orders for guests or Peter Grimm accounts, offering advantages like faster checkout, multiple addresses, and order tracking.
  • Wholesale orders through phone or email.
  • Different processes for retail and wholesale accounts.
  • Accepts Visa, MasterCard, Amex, Discover for retail sales.
  • Wholesale sales require the same payment forms unless approved for Net terms with an APR of 18% on overdue amounts.
  • Sales tax included for California orders, subject to change without notice.
  • Via UPS Ground Shipping from San Diego, CA, with same-day shipping for orders before 12:00 PM PST (excluding weekends).
  • Free shipping for continental U.S. orders over $75 USD.
  • Standard Ground and 2nd Day Air for U.S. orders.
  • International shipping available to specific countries; Canada, France, UK, Germany, and Australia.
  • Returned items must be in their original condition with tags attached.
  • Please contact customercare@petergrimm.com to request a return label and a free return label will be emailed to you for a seamless return process.
  • Please return items in their original boxes with the attached return label.
  • Damaged items due to manufacturer defects may qualify for credit or replacement.
  • Customers are responsible for damage resulting from mistreatment.
  • Credit will be issued within 3-5 business days upon receipt for eligible retail returns.
  • Orders are eligible for return within thirty (30) calendar days of original order placement. Please contact Customer Service with any questions.
  • Notify within 7 days of delivery for issues.
  • Returns for defects or shipping errors, all at the customer’s expense.
  • Must be issued an authorization number before shipment, with a 15% restocking fee for non-defective returns.
  • Credit issued upon receipt and inspection.
  • Items must be in saleable condition with original tags attached; worn, soiled, or damaged items not eligible for credit.
  • Order without an RA # not accepted; refused, unclaimed, undeliverable orders subject to a 15% restocking fee.
  • Wholesale customers: $250 minimum order, 3 pieces per style, per color.
  • Custom Orders: Minimum 600 pieces per style, per color, with a 50% deposit.
  • Company reserves the right to refuse/cancel orders with errors, issuing credit for canceled orders.
  • View the trade shows we will be attending at this link.