Frequently Asked Questions
1. International customers
Please note that items ordered from petergrimm.com are sold and shipped from the United States. For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.
Canadian customers are responsible for the payment of duties and taxes. Estimated duties, taxes, and fees for orders under $200 CAD are $10 CAD. Higher value purchases will pay a discounted but slightly higher rate. For exact amounts please contact Canadian Customs.
2. Creating an account
Retail orders may be placed by guests directly or with a Peter Grimm account. The advantages of ordering with a Peter Grimm account include the ability to move through the checkout process faster, store multiple shipping addresses, and view and track your orders within your account. For wholesale orders please contact us by phone or email.
Peter Grimm accepts the following forms of payment for retail sales: Visa, MasterCard, American Express, Discover and PayPal. Wholesale sales are required to pay by the same forms of payment unless they have been approved for Net terms, in which case the customer shall pay within the time limit of such approved terms. A finance charge will be added daily to any unpaid balance on past due amounts at an APR of 18%. Orders may be refused if customer is in default of payment terms. All orders are subject to shipping andn handling charges. Prices are subject to change without prior notice.
For retail sales, sales tax will be included on all orders shipped within California. For wholesale sales, sales tax will be included on all orders shipped within California with no customer resale certificate on file.
Domestic – we offer Standard Ground and 2nd Day Air for all orders shipped within the United States.
International – packages may take 7-10 business days (or more depending on customs) to reach its final destination. Please allow 1 day for processing.
Free shipping – please note free shipping only applies to web orders in the continental United States. All other destinations will be charged appropriate shipping fees.
5. Damages and Returns
All shipments are deemed to have been received, accepted in good condition, and as described on the shipping documents unless we are notified, within 7 calendar days of delivery, of any shortages, damages, and/or substitutions not in accordance with the order. Wholesale returns are only accepted in the case of a manufacturer defect or mis-shipment. Retail returns must have been purchased directly from us to be eligible.
All returns must be shipped to us at your expense. Returns must be issued an authorization number, by Customer Service prior to shipment and this number must be visible on each returned box. Returns not associated with a manufacturer defect or mis-shipment are subject to a 15% restocking fee. Credit will be issued upon receipt and inspection of merchandise for the original purchase price. Shipping and handling charges are excluded from original price. All items should be returned within 14 calendar days after issue of the authorization number.
To be accepted for return, items must be in saleable condition and with original tags attached. Returns that do not meet these requirements will be sent back to you, at your expense, and no refund will be issued. All Items are inspected by our warehouse personnel. If your returned item appears to be worn / soiled or is damaged in any way that renders the item not resalable, you will be notified and the item will be sent back to you at your expense.
Any order received without an RA # will not be accepted. Refused, unclaimed, undeliverable orders or merchandise returned due to customers' error is subject to a 15% restocking fee in addition to all freight charges.
You can request an RA # by emailing us at firstname.lastname@example.org. You will need to provide the following information: order number, style name/number, quantity, reason for return, and contact phone & email.
Please allow 1-2 business days for a response.
6. Minimum order
For our wholesale customers a minimum order or $250 and 3 pieces per style per color is required.
7. Custom orders
For anything not in our current line the minimum order quantity is 600 pieces per style per color. A 50% deposit is also required on all custom production.
8. Typographical errors
In the event there are any mistakes in our printed catalogs or in an electronic version. Peter Grimm Ltd. reserves the right to refuse or cancel any orders placed for product listed incorrectly. Peter Grimm Ltd. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Peter Grimm Ltd. shall issue a credit to your credit card account.